NORTH (812) 422-4351 4511 FIRST AVENUE
EAST (812) 479-6868 601 S. GREEN RIVER ROAD
Drostes Jewelry Shoppes
NORTH (812) 422-4351 4511 FIRST AVENUE

EAST (812) 479-6868 601 S. GREEN RIVER ROAD

ONLINE & PHONE ORDER - SPECIAL ORDER & CUSTOM JEWELRY:

(1)  Custom (3D CAD Design or Altered 'IN STOCK') Jewelry: 

The term 'Custom Jewelry, refers to 'Custom jewelry item that was designed and created using the 3D CAD jewelry design process, or it can be any regular 'IN STOCK' jewelry item that has been altered to specifications requested by the purchaser. These alterations may or may not include the alteration of jewelry mountings, the adding or subtraction of  settings, the addition or exchange of diamonds or gemstones, or and other changes to mountings or settings. The following explains the procedure when requesting a 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Items when making a purchase Online.or by Phone.


(2)  Payment Options:

  • MInimun 50% Deposit Required:
    To purchase a 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Item, Droste's Jewelry Shoppes, Inc. will require a Prepaid Minimum Deposit of 50% of the Total Estimated Purchase Price. Online or Phone Order Payment, and all Subsequent Payments, on Special Order or 'Custom ' (3D CAD Design / Altered 'IN STOCK') Jewelry Items of any value may only be paid by Bank Wire, or PAY PAL for purchases under $2500.00

  • Bank Wire Payment:
    If you choose to make a online or phone order payment using a bank wire, one of our professional jewelry sales consultants will email you an invoice showing specific details of your purchase along with easy to follow bank wire payment instructions.  Most U.S. banks offer bank wire payment services that can usually be facilitated within 24 hours.

  • PAY PAL:
    If you have an active PAY 
    PAL account, and you wish to make an Online Payment, or Phone Payment, Droste’s Jewelry Shoppes, Inc. will accept payment using PAY PAL for ‘Special Order’ or ‘Custom Jewelry’ purchases valued under $2,500. If you wish to use your PAY PAL account to pay for a ‘Special Order’ or ‘Custom Jewelry’ related purchase, one of our professional jewelry sales consultants will email to you an invoice along with safe and easy to follow PAY PAL payment instructions.

(3)  Ninety Day Layaway:
Droste's Jewelry Shoppes, Inc. also offers convenient LAYAWAY on Special Order & Custom Jewelry purchased Online or by Phone for a TERM of up to a 90 DAYS from the date the initial down payment is provided


(4)  'In Store' Payment Options:
Droste's Jewelry Shoppes, Inc. will accept payment using CASH, PERSONAL CHECK, CREDIT CARD, or DEBIT CARD using a Visa, MasterCard, or Discover on Certificate Diamond purchases when the purchaser provides payment while present at either Droste's Jewelry Shoppes, Inc. location.

Droste's Jewelry Shoppes, Inc. will only accept payment by PERSONAL CHECK when the purchaser provides a valid DRIVERS LICENSE or other form of acceptable PHOTO IDENTIFICATION, along with a current and valid TELEPHONE NUMBER.

Droste's Jewelry Shoppes, Inc. retains the right to refuse to accept payment by PERSONAL CHECK when the PERSONAL CHECK is of a larger dollar amount, or it is submitted after regular banking hours, or when it is a low numbered check from a new checking account, or for any other reason as determined by Droste's Jewelry Shoppes, Inc.


(5)  Shipping Procedures on Order & Custom Jewelry:
When purchasing a 'SPECIAL ORDER' or 'CUSTOM'  (3D CAD Design / Altered 'IN STOCK') Jewelry Item by bank wire payment, Droste's Jewelry Shoppes, Inc, will ship to a home address, a business address, a Federal Express pickup location, or to an alternate address when it is provided by the purchaser through email correspondence. 

When purchasing a 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Item by PAY 
PAL payment, Droste's Jewelry Shoppes, Inc, will only ship your purchase to your PAY PAL shipping address. A Droste's diamond sales consultant or Certified Gemologist-Appraiser will confirm your PAY PAL shipping address with you before your purchase is packaged and shipped. All 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Items will be shipped by Federal Express Overnight Delivery.

Prior to shipping, your 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Item will be inspected for quality by one of Droste's professional sales consultants or a Certified Gemologist-Appraisers to make sure it meets the highest standard for quality. This includes verification that all diamonds and gemstones are secured and set properly.

Before shipping, all 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Purchases will be digitally video recorded during packaging to document the exact contents of the shipment for the protection of both the buyer and seller.

Shipment will include the 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Item, the Invoice, an Insurance Appraisal, and high quality Droste's woodgrain Jewelry Box. The purchaser is responsible for all Shipping & Handling Costs, including all Postal Insurance Fees and Applicable Taxes.

Droste’s Jewelry Shoppes Inc. will not refund, or be responsible for any 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Purchases that are lost, stolen, or damaged, after the purchase is delivered and signed for at the requested delivery address or Federal Express pickup location. It is very important that the PURCHASER sign for the receipt for your package. 

Droste’s Jewelry Shoppes Inc. will not REFUND purchases, or be responsible for lost packages that are accepted and signed for by someone other than the buyer.


(6)  No Refund on 'Special Order' & 'Custom' Jewelry:
Refunds WILL NOT be provided on 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Items.


(7)  'Special Order'- 
One Year Limited Warranty:
Droste's Jewelry Shoppes, Inc. provides a LIMITED ONE YEAR WARRANTY on ALL 'SPECIAL ORDER' items purchased Online or by Phone.  In the event a 'SPECIAL ORDER' item is returned to Droste’s for reason of a potential manufacturers defect within a period of no later than ONE YEAR from the original purchase date of the item, Droste's Jewelry Shoppes, Inc. will return the 'SPECIAL ORDER' item to the manufacturer for a complete Warranty Inspection. If after Warranty Inspection, the 'SPECIAL ORDER' item was determined to be defective as a result of a defect in manufacturing, the item will be repaired or replaced by the manufacturer at no charge. Upon the completion of the Warranty Service, the 'SPECIAL ORDER' item will be returned to Droste's Jewelry Shoppes Inc. for delivery to the original purchaser. 

In the event the manufacturer determines the 'SPECIAL ORDER' item was damaged as a result of accidental damage, abuse, or neglect by the purchaser, the item WILL NOT be repaired, or replaced without cost to the purchaser. In some instances, the manufacturer will provide a cost estimate to repair or replace a damaged 'SPECIAL ORDER' item.  Please allow up to six weeks for 'SPECIAL ORDER' items to be returned from the manufacturer to Droste's Jewelry Shoppes, Inc. for delivery to the purchaser. At the time of delivery, the customer will be charged for all related Shipping & Handling charges plus all other related charges not covered under the terms of the Warranty as determined by the manufacturer.
 


(8)  'Custom' Jewelry -
 One Year Limited Warranty:
Droste's Jewelry Shoppes, Inc. offers a LIMITED ONE YEAR WARRANTY on 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Items purchased from Droste's. This LIMITED ONE YEAR WARRANTY covers the structural integrity of the 'CUSTOM' jewelry and the security of all diamonds gemstones and prongs. This Limited Warranty does not apply to abuse, damage, or neglect of the 'CUSTOM' jewelry item.

In the event a 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Item is returned to Droste’s Jewelry Shoppes, Inc. for Warranty Service, a complete Warranty Inspection will be provided by authorized Droste’s management. If it is determined that the item requires Warranty Service, Droste's Jewelry Shoppes, Inc. will provide all necessary repairs at no charge. 
 Warranty Service will be provided at the sole discretion of Droste’s Jewelry Shoppes, Inc.

Droste's Jewelry Shoppes, Inc. WILL NOT under any circumstance redesign or remanufacture any 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') jewelry item.

Prior to the manufacturing of 'CUSTOM' Jewelry, Droste's will provide the purchaser with several images of the 3D CAD Design & Model from a variety of views for review, along with a 'Cost Estimate' showing the estimated cost of the finished 'Custom Design' item. After a final review of the 3D CAD/Model images by the purchaser, an email or signature of signed approval by the purchaser and a deposit of 50% of the total 'Cost Estimate' will be required to begin the process of manufacturing the 'CUSTOM' jewelry item.

Your COMPLETE SATISFACTION is always our first priority. If you have any questions, please contact Droste's Jewelry Shoppes, Inc. at 800-766-7119. In the event of a dispute and/or litigation between buyer and seller, the law of the State of 
Indiana shall govern.


(9)  'Custom' Jewelry - 3D CAD Design & Manufacturing Process:

  • Consultation:
    Prior to the manufacturing of 'CUSTOM' piece of jewelry, Droste's Jewelry Shoppes, Inc. will provide a 'FREE' online design consultation with one of our Master Jewelry Craftsmen to determine the 'Custom Design' idea you have in mind. During the consultation phase a Droste's Master Jewelry Craftsmen or Sales Consultant will email a basic image detailing specific elements of your 'Custom Design'.

  • Custom Design:
    After completion of the Consultation Phase, Droste's Jewelry Shoppes, Inc. will request a non-refundable deposit to cover the cost of the creation of a visual 3D CAD Design & Model. The creation of an original 3D CAD Design & Model design usually costs approximately $300. After receiving an initial deposit to create a custom 3D CAD Design & Model, Droste's will provide the purchaser with several images of the 3D CAD Design & Model from a variety of views for review, along with a 'Cost Estimate' showing the estimated cost of the finished 'Custom Design' item.

    The 3D CAD Design Model images will be shown to you at one of Droste's locations, or they will be emailed to your email address for approval. Two minor design alterations may be requested and made at no additional cost. Complete major changes in the 'Custom Design' WILL NOT be made without additional cost.

    After a final review of the 3D CAD/Model images, a email 
     or signature of signed approval by the purchaser and a deposit of 50% of the total 'Cost Estimate' will be required to begin the process of manufacturing the 'CUSTOM' jewelry item.

  • Layaway Deposit:
    Once a decision has been made to proceed with the 'CUSTOM' jewelry and the Minimum Deposit of 50% down of the agreed upon quoted price has been provided, a layaway will be established recording the down payment, any subsequent payments prior to completion of the item, and the final payment.

  • Manufacturing:
    The manufacturing of a 'CUSTOM' jewelry design usually takes between 2-4 weeks to complete after signed approval and deposit is received. Upon completion Droste's Jewelry Shoppes, Inc. will notify you when your design is ready for delivery.

become a droste's premiere club member for additional savings, bonus cash and benefits!
Paypal Visa Master Card Discover American Gem Society GIA EGL-USA
Sign up to receive our newsletter, Special offers and more