NORTH (812) 422-4351 4511 FIRST AVENUE
EAST (812) 479-6868 601 S. GREEN RIVER ROAD
Drostes Jewelry Shoppes
NORTH (812) 422-4351 4511 FIRST AVENUE

EAST (812) 479-6868 601 S. GREEN RIVER ROAD

'IN STOCK' SPECIAL ORDER & CUSTOM JEWELRY

(1)  'Custom' (3D CAD Design or Altered 'In Stock') Jewelry:

The term 'CUSTOM', refers to 'CUSTOM' jewelry item that was designed and created using the 3D CAD jewelry design process, or it can be any regular 'IN STOCK' jewelry item that has been altered to specifications requested by the purchaser. These alterations may or may not include the alteration of jewelry mountings, the adding or subtraction of  settings, the addition or exchange of diamonds or gemstones, or and other changes to mountings or settings. The following explains the procedure when requesting a 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Items for purchases that are made while present in either one of Droste's two locations.


(2)  'In Store' Payment Options:
Droste's Jewelry Shoppes, Inc. will accept payment using CASH, PERSONAL CHECK, CREDIT CARD, or DEBIT CARD using a Visa, MasterCard, or Discover on 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Items when the purchaser provides payment while present at either Droste's Jewelry Shoppes, Inc. location.

Droste's Jewelry Shoppes, Inc. will only accept payment by PERSONAL CHECK when the purchaser provides a valid DRIVERS LICENSE or other form of acceptable PHOTO IDENTIFICATION, along with a current and valid TELEPHONE NUMBER.

Droste's Jewelry Shoppes, Inc. retains the right to refuse to accept payment by PERSONAL CHECK when the PERSONAL CHECK is of a larger dollar amount, or it is submitted after regular banking hours, or when it is a low numbered check from a new checking account, or for any other reason as determined by Droste's Jewelry Shoppes, Inc.


(3)  No Refund on 'Special Order' & 'Custom' Jewelry:
Refunds WILL NOT be provided on 'SPECIAL ORDER' or 'Custom ' (3D CAD Design / Altered 'IN STOCK') Jewelry Items.

Droste’s Jewelry Shoppes, Inc. WILL provide a Refund on a qualifying LOOSE CERTIFICATE or NON-CERTIFICATE DIAMOND that is purchased separately or if it is set in a 'SPECIAL ORDER' or 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Item. To qualify for a refund, a LOOSE CERTIFICATE or a NON-CERTIFICATE DIAMOND must be returned within the terms of Droste's Jewelry Shoppes, Inc. return policy for 'In Store' purchases of LOOSE CERTIFICATE or NON-CERTIFICATE DIAMOND.

LOOSE CERTIFICATE or NON-CERTIFICATE DIAMONDS purchased while present at either convenient Droste's Jewelry Shoppes, Inc. location
  come with a Thirty (30)  Day Money Back Guarantee. Please do not confuse this with a LOOSE CERTIFICATE or NON-CERTIFICATE DIAMOND purchased Online or by phone which comes with a Ten (10) Day Money Back Guarantee. 

All sales are final and refunds will NOT be provided on a LOOSE CERTIFICATE or NON-CERTIFICATE DIAMONDS that are purchased while present at either Droste’s Jewelry Shoppes Inc. after Thirty (30) days have passed from the date the sales receipt of sales records indicate the loose diamonds were purchased.


(4)  'Special Order' Jewelry - One Year Limited Warranty: 
Droste's Jewelry Shoppes, Inc. provides a LIMITED ONE YEAR WARRANTY on ALL 'SPECIAL ORDER' items purchased Online or by Phone.  In the event a 'SPECIAL ORDER' item is returned to Droste’s for reason of a potential manufacturers defect within a period of no later than ONE YEAR from the original purchase date of the item, Droste's Jewelry Shoppes, Inc. will return the 'SPECIAL ORDER' item to the manufacturer for a complete Warranty Inspection. If after Warranty Inspection, the 'SPECIAL ORDER' item was determined to be defective as a result of a defect in manufacturing, the item will be repaired or replaced by the manufacturer at no charge. Upon the completion of the Warranty Service, the 'SPECIAL ORDER' item will be returned to Droste's Jewelry Shoppes Inc. for delivery to the original purchaser. 

In the event the manufacturer determines the 'SPECIAL ORDER' item was damaged as a result of accidental damage, abuse, or neglect by the purchaser, the item WILL NOT be repaired, or replaced without cost to the purchaser. In some instances, the manufacturer will provide a cost estimate to repair or replace a damaged 'SPECIAL ORDER' item.  Please allow up to six weeks for 'SPECIAL ORDER' items to be returned from the manufacturer to Droste's Jewelry Shoppes, Inc. for delivery to the purchaser. At the time of delivery, the customer will be charged for all related Shipping & Handling charges plus all other related charges not covered under the terms of the Warranty as determined by the manufacturer.
 


(5)  'Custom' Jewelry - One Year Limited Warranty:
Droste's Jewelry Shoppes, Inc. offers a LIMITED ONE YEAR WARRANTY on 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Items purchased from Droste's. This LIMITED ONE YEAR WARRANTY covers the structural integrity of the 'CUSTOM' jewelry and the security of all diamonds gemstones and prongs. This Limited Warranty does not apply to abuse, damage, or neglect of the 'CUSTOM' jewelry item.

In the event a 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') Jewelry Item is returned to Droste’s Jewelry Shoppes, Inc. for Warranty Service, a complete Warranty Inspection will be provided by authorized Droste’s management. If it is determined that the item requires Warranty Service, Droste's Jewelry Shoppes, Inc. will provide all necessary repairs at no charge.
  Warranty Service will be provided at the sole discretion of Droste’s Jewelry Shoppes, Inc.

Droste's Jewelry Shoppes, Inc. WILL NOT under any circumstance redesign or remanufacture any 'CUSTOM' (3D CAD Design / Altered 'IN STOCK') jewelry item.

Prior to the manufacturing of 'CUSTOM' Jewelry, Droste's will provide the purchaser with several images of the 3D CAD Design & Model from a variety of views for review, along with a 'Cost Estimate' showing the estimated cost of the finished 'Custom Design' item. After a final review of the 3D CAD/Model images by the purchaser, an email or signature of signed approval by the purchaser and a deposit of 50% of the total 'Cost Estimate' will be required to begin the process of manufacturing the 'CUSTOM' jewelry item.

Your COMPLETE SATISFACTION is always our first priority. If you have any questions, please contact Droste's Jewelry Shoppes, Inc. at 800-766-7119. In the event of a dispute and/or litigation between buyer and seller, the law of the State of 
Indiana shall govern.


(6)   'Custom Jewelry' - 3D CAD Design & Manufacturing Process: 

  • Consultation:
    Prior to the manufacturing of 'CUSTOM' piece of jewelry, Droste's Jewelry Shoppes, Inc. will provide a 'FREE' online design consultation with one of our Master Jewelry Craftsmen to determine the 'Custom Design' idea you have in mind. During the consultation phase a Droste's Master Jewelry Craftsmen or Sales Consultant will email a basic image detailing specific elements of your 'Custom Design'.

  • Custom Design:
    After completion of the Consultation Phase, Droste's Jewelry Shoppes, Inc. will request a non-refundable deposit to cover the cost of the creation of a visual 3D CAD Design & Model. The creation of an original 3D CAD Design & Model design usually costs approximately $300. After receiving an initial deposit to create a custom 3D CAD Design & Model, Droste's will provide the purchaser with several images of the 3D CAD Design & Model from a variety of views for review, along with a 'Cost Estimate' showing the estimated cost of the finished 'Custom Design' item.

    The 3D CAD Design Model images will be shown to you at one of Droste's locations, or they will be emailed to your email address for approval. Two minor design alterations may be requested and made at no additional cost. Complete major changes in the 'Custom Design' WILL NOT be made without additional cost.

    After a final review of the 3D CAD/Model images, a email
      or signature of signed approval by the purchaser and a deposit of 50% of the total 'Cost Estimate' will be required to begin the process of manufacturing the 'CUSTOM' jewelry item.
  • Layaway Deposit:
    Once a decision has been made to proceed with the 'CUSTOM' jewelry and the Minimum Deposit of 50% down of the agreed upon quoted price has been provided, a layaway will be established recording the down payment, any subsequent payments prior to completion of the item, and the final payment.
    Manufacturing:
  • The manufacturing of a 'CUSTOM' jewelry design usually takes between 2-4 weeks to complete after signed approval and deposit is received. Upon completion Droste's Jewelry Shoppes, Inc. will notify you when your design is ready for delivery.


(7)  Altered 'In Stock' Jewelry - Design & Manufacturing Process:

  • Consultation:
    Prior to the 'Custom Alteration' of a Droste's 'IN STOCK' jewelry item or 'Semi-Custom' jewelry item, Droste's Jewelry Shoppes, Inc. will provide a FREE online design consultation. During the consultation phase, a Droste's Master Jewelry Craftsmen or Sales Consultant will email a basic image detailing the specific alterations that will be made to the Droste's 'IN STOCK' jewelry item or 'Semi-Custom' jewelry item, along with a Total Estimated Purchase Cost.
  • Alteration Approval:
    After completion of the Consultation Phase, Droste's Jewelry Shoppes, Inc. will request a non-refundable deposit to cover the initial cost of the 'Custom Alteration' of a Droste's 'IN STOCK' jewelry item or 'Semi-Custom' jewelry item.  A 50% deposit of the total 'Estimate of Cost' will be required to begin 'Custom Alteration' of the Droste's 'IN STOCK' jewelry item.
  • Layaway Deposit:
    Once a decision has been made to proceed with the 'Custom Alteration' of 'IN STOCK' jewelry, and a Minimum Deposit of 50% the Estimated Total Purchase Cost is provided, a Layaway will be established to record the down payment and subsequent payments prior to completion of the item, and the final payment.
  • Manufacturing:
    The 'Custom Alteration' of a Droste's 'IN STOCK' jewelry item jewelry or 'Semi-Custom' jewelry item usually takes between 2-4 four weeks from the time the approval and deposit are received. Upon completion Droste's Jewelry Shoppes, Inc. will notify the purchaser when your design is ready for delivery.

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