NORTH (812) 422-4351 4511 FIRST AVENUE
EAST (812) 479-6868 601 S. GREEN RIVER ROAD
Drostes Jewelry Shoppes
NORTH (812) 422-4351 4511 FIRST AVENUE

EAST (812) 479-6868 601 S. GREEN RIVER ROAD

CUSTOMER SERVICE

TERMS & CONDITIONS:


WEBSITE POLICIES:


I.
GENERAL INFORMATION :

(1)  Terms & Conditions:
(2)  Product Availability and Pricing:
(3)  Comparison Purchasing:
(4)  Website Information:


'ONLINE' & 'PHONE' PURCHASES:

I.  CERTIFICATE DIAMONDS:

(1)  Online or Phone Order Payment Options:
(2)  Bank Wire Payment Only:
(3)  'In Store' Payment Option:
(4)  Shipping Procedures:
(6)  Return Authorization Required: 
(7)  Return Shipping Instructions:

II. 'IN STOCK' JEWELRY & GIFTS:

(1)  Online & Phone Order Payment Options:

  • Bank Wire Payment Shipping Procedures:
  • PAY PAL
  • Layaway Policy on 'In Stock' Jewelry 
(2)  ‘In Store’ Payment:
(3)  Shipping Procedures:
  • Bank Wire Payment Shipping Procedures:
  • PAY PAL Shipping Procedures:
  • Pre-Shipment Quality Inspection:
(4)  Refund Policies on 'In Stock' Jewelry Items:
  • Return Authorization Required:
  • Refund Policy on 'IN STOCK' Items with 'Minimal' Alterations:
  • Layaway Refund Policy for 'IN STOCK' Jewelry Items:
  • Layaway Refund Policy for 'IN STOCK' Items with 'Minimal' Alterations:
(5)  Online & Phone Purchase - Return Shipping Policies: 


III.   SPECIAL ORDER & CUSTOM JEWELRY:

(1)  Custom 3D CAD Design or Altered 'In Stock' Jewelry:
(2)  Payment Options:

  • Minimum 50% Deposit Required:
  • Bank Wire Payment:
  • PAY PAL:
(3)  Ninety Day Layaway:
(4)  'In Store' Payment Options:
(5)  Shipping Procedures on 'Special Order' & 'Custom' Jewelry:
(6)  No Refund on 'Special Order' & 'Custom' Jewelry:
(7)  'Special Order'- One Year Limited Warranty:
(8)  'Custom' Jewelry - One Year Limited Warranty:
(9)  'Custom' Jewelry - 3D CAD Design & Manufacturing Process:
  • Consultation:
  • Custom Design:
  • Layaway Deposit:
  • Manufacturing: 
(10)  Altered 'In Stock' Jewelry - Design & Manufacturing Process:
  • Consultation:
  • Alteration Approval:
  • Layaway Deposit:
  • Manufacturing:


'IN STORE' PURCHASES:

I.   LOOSE CERTIFICATE & NON-CERTIFICATE DIAMONDS:

(1)  Payment Options:
(2)  Thirty Day (30) Return Policy:
(3)  Ninety (90) Day Layaway Policy:
(4)  Refund Policy:
(5)  Layaway Refund Policy: 


II.  'IN STOCK' JEWELRY & GIFTS:

(1)  Payment Options:
(2)  Thirty (30) Day Return Policy:
(3)  Ninety (90) Day Layaway Policy:
(4)  Refund Policy:
(5)  Layaway Refund Policy:
(6)  Layaway Refund Policy on 'IN STOCK' Items with 'Minimal' Alterations:
(7)  Receive a 'FREE' Appraisal with Purchase:
(8)  Limited 'One Year' Warranty with Jewelry Purchases:
(9)  Limited ' One Year' Extended Warranty with Diamond Engagement Ring Purchase:


III.  SPECIAL ORDER & CUSTOM JEWELRY:

(1)  'Custom' (3D CAD Design or Altered 'In Stock') Jewelry: 'In Store' Payment Options:
(2)  No Refund on 'Special Order' & 'Custom' Jewelry:
(3)  'Special Order' Jewelry - One Year Limited Warranty:
(4)  'Custom' Jewelry - One Year Limited Warranty:
(5)  'Custom Jewelry' - 3D CAD Design & Manufacturing Process:

  • Consultation:
  • Custom Design:
  • Layaway Deposit:
(6)  Altered 'In Stock' Jewelry - Design & Manufacturing Process:
  • Consultation:
  • Alteration Approval:
  • Layaway Deposit:
  • Manufacturing:

'IN STORE' SERVICES:

I.   'IN STORE' REPAIR & SERVICES:

(1)  'Free' Ring Cleaning & Inspection Policy:

  • 'Free' Ring Cleaning & Inspection Policy:
  • Complete Jewelry Design:
(2)  The Home Of Master Jewelry Craftsmanship:
(3)  Droste’s Comprehensive & Secure Service Procedures:
  • Examination:
  • Documentation of Jewelry:
  • Repair Estimate:
  • Computer Documentation:
  • Repair is Performed & Completed:
  • High Quality Inspection:
  • Delivery of a Jewelry Repair Item: 
  • Our Service Warranty:
(4)  Diamond & Gemstone Setting Policy & Warranty:
  • Limited 'ONE YEAR' Warranty & Limited 'ONE YEAR' Extended Warranty:
  • Warranty Not Available on Customer Diamonds or Gemstones During Setting:




become a droste's premiere club member for additional savings, bonus cash and benefits!
Paypal Visa Master Card Discover American Gem Society GIA EGL-USA
Sign up to receive our newsletter, Special offers and more